Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

We deduct our shipping expense and customs fees (approximately 50%) as we pay here in Indonesia on a return been made by you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at mukaconcepts@gmail.com. If your return is accepted and you agree with our Return and refund policy, we’ll send you the address for return, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please make us a video of the issue and send to mukaconcepts@gmail.com.


Exceptions / non-returnable items

  • Taxes and delivery fees are non-refundable, as these payments go to the Indonesia government and FedEx.
  • We cannot accept returns on sale items or gift cards.
  • If more than 14 days have passed since your delivery.
  • Items not received by the buyer will not be refunded or accepted as returns. Because we are required to pay taxes on returns (approximately 50%) exceeding $10 USD, even if the items are returned to us. Such packages will either be destroyed by FedEx or remain at the customs of your country.
  • Items where the color, size, or shape did not meet your expectations will not be refunded or accepted as returns. This is because we dye all products organically, and the color can vary depending on the season or the specific process used. In some cases, you may be able to exchange items for a different size or request store credit, but any delivery and processing fees will be deducted from the credit.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note: it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at mukaconcepts@gmail.com.